Privacy Policy

At India Tour (`we`, `our` or `us`), we respect your privacy and are committed to maintaining the confidentiality and security of the Personal Information (any information by which you can be identified such as name, address, phone number and other similar information) you share with us. We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously and adhere to appropriate standards when it comes to protecting your privacy on our website www.indiatour.ind.in (the “Site”) and mobile apps (hereafter collectively referred to as the “Platform”).

This Privacy Policy outlines how we collect, use, and share your personal information when you use our Platform, make bookings, or avail other offerings (collectively referred to as the “Services”).

In general, you can use our Platform without revealing any personal information about yourself, unless you choose to create an account, make a booking, or otherwise use any of our Services.

We encourage you to read this Privacy Policy carefully, before providing us with your personal information on our Platform.

Scope Of This Privacy Policy

This Privacy Policy applies uniformly to all Users, Partners, third-party service providers and Services offered by Us, including Personal Information that our Platform collects from or about you. It does not apply to anonymous data, such as aggregated analytics, cookies, or other data that cannot be used to identify you.

We may process your Personal Information when you interact with our Platform, use the services offered by us or our Partners, or collaborate with us (as a business partner or vendor) to offer services on our Platform. This Privacy Policy describes the practices under which we process your Personal Information.

User Consent

By accessing or using our platform, creating an account, making bookings, availing our services and providing your information (whether directly on our Platform or through any partner or third-party service provider), you hereby consent to the collection, use, storage, sharing and processing of your information for the necessary purposes (including bookings) in accordance with this Privacy Policy. You also provide consent of sharing your necessary information with our partners and third-party service providers to complete bookings or provide you with requested services and make communication through SMS, instant messaging apps, calls, emails and other modes for the purposes including but not limited to booking confirmations and updates, customer support, feedback, referral programs, marketing promotions, offers and other service-related communications as and when necessary.

Information You Provide About Others

If you provide personal information about other individuals or make bookings on their behalf (such as booking for family, friends or group travellers), you represent that you have the necessary authority to do so and that you have informed them of, and obtained their consent for, the processing of their personal information, including sharing it with us. Furthermore, you also permit us to process their information in accordance with this Privacy Policy.

Withdrawal Of Consent

You can withdraw your consent or opt-out of promotional and marketing related communications at any time by unsubscribing from emails, managing communication preferences in account settings. However, if you choose to do so, it may prevent us from providing certain Services you`re expecting (such as completing your booking) or limit your access to certain features for which we consider such information to be necessary. Please note that withdrawal of consent is not retroactive, meaning past data usage will not be affected. Additionally, we may verify your request before processing it.

Definitions

We, Our or Us: The terms We, Our or Us refer to India Tour.

You: You refer to you as the Users of our Platform

Users: User refers to any individual who is the subject of Personal Information and who:

Visit or Register on our Platform.
Already has an account with us or has made bookings earlier.
Uses our Platform to book, browse, or engage with our Services.
Interacts with Us through any customer support channels.

Personal Information: Personal Information also known as Personally Identifiable Information (PII), refers to information that can be used to identify you such as your name, address, phone number, email, and other similar information.

Processing: Processing means any operation or set of operations which is performed on your information or sets of information, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Platform: Platform includes India Tour Website (www.indiatour.ind.in) and India Tour Mobile Application(s)

Services: Services means any and all features, functionalities and offerings provided by Us through Our Platform, including but not limited to:

Use of our website and mobile app(s) including its content, features and functionalities such as destination guides, local insights, nearby suggestions, memorable experiences and other information.
User-generated content and contributions which allow users to create and share content, such as reviews, ratings, feedbacks, photos, videos, travel stories and other content
Account management features related to user accounts, such as registration, login, profile management, booking history, saved preferences, and communication settings.
Customer Support which includes assistance provided to users through various channels.
Promotional and Marketing services such as offers, coupons, discounts, newsletter, loyalty programs other marketing initiatives.
Services offered by our Partners and third-party service providers
Third-Party Integrations this include services provided by third-parties that are integrated with our Platform, such as payment gateways, mapping services, and social media logins
Access to our APIs.

This list is not exhaustive and may be updated from time to time as we add or modify our Services. Any new services or features will also be covered by this Privacy Policy.

Partner: A Partner means any individual, merchant, business, or organization that registers on our Platform or collaborates with us to offer their services, such as street vendors, travel agents, tour guides, adventure operators, and other Partners.

Permissions Required to Use Our Website and Mobile Applications

Device & App history: We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, and other necessary details to optimize your usage and booking experience. We also use OS-specific capabilities to drive great in-funnel experiences using components of the device’s OS. You can choose whether to allow this information to be collected while using the Platform or at all times.

Location: This permission enables us to provide you with location-specific information and features of our Platform. Whenever you use our Platform to search for destinations, utilities, or make bookings, we detect your location and auto-fill relevant information for your convenience. We also use this permission to recommend nearby attractions, provide local insights, and personalize your experience.

Camera: This permission enables you to use your camera from within the Apps to update a profile picture, upload photos, videos, and stories, and share user-generated content for reviews. It also enables QR code scanning for easy payments.

Audio/Video: This permission ensures that the quality of your uploaded content, including audio and video files, meets platform requirements and is processed correctly.

Wi-Fi connection: This permission allows us to enhance your experience by optimizing location-based recommendations, improving media loading speeds, reducing data usage, and offering other personalized features.

Photo/Media/Files: This permission enables you to upload photos, videos, and other user-generated content to our Platform. Moreover, these permissions are also used by the Apps’ libraries to store map data on your phone’s internal or external storage, such as SD cards. By storing map data locally, your phone avoids having to re-download the same data each time you use the app, ensuring a smooth experience even on low-bandwidth networks.

SMS: If you allow us to access your SMS, we use it to automatically fill in the OTP during transactions and validate your mobile number, ensuring a seamless booking experience. This allows you to complete transactions without leaving the app to manually enter the OTP.

Phone: This permission enables you to make phone calls directly to the concerned booking Partner, third-party service provider, or customer care through the app.

Contacts: If you allow us to access your contacts, we can provide features such as sharing your bookings and tickets, inviting your friends to try our app, and sending referral links. We also use this information to recommend destinations based on places your friends have visited. This data will be stored on our servers and synced from your phone.

Calendar: This permission enables us to add your bookings directly to your calendar for better schedule management.

Notifications: If you opt in for notifications, we will send exclusive deals, promotional offers, and travel-related updates to your device. If you choose not to receive notifications, essential updates such as booking confirmations and refunds (in case of cancellation) will be sent via SMS.

Account and Identity: This permission enables us to retrieve your contact and account details. We use this information to pre-populate and auto-fill fields such as email IDs and phone numbers, providing a seamless booking experience. It also facilitates quick and hassle-free logins.

Data Retention and Sharing: All permissions are used strictly to enhance user experience and security. We do not sell or share your personal data with third parties beyond what is necessary to provide our services.

Information We Collect

We collect various types of information from and about you for multiple purposes. This information is gathered to provide you with our Services and improve them. The information we collect includes, but is not limited to:

Personal Information

While using our Services, we may ask you to provide us with certain Personal Information that can be used to contact or identify you while creating an account, making bookings, seeking customer support, becoming a Partner, or availing other Services. Personal Information may include, but is not limited to:

Identification and contact information: This includes information such as your First Name, Last Name, Phone Number, Email Address, Date of Birth, Age, Gender, Nationality, Address, Country, State, City, Pin Code, Identity Documents and numbers (including but not limited to Aadhar Card, Pan Card, Voter Id, Student Id, and Passport), Company or Work Details, Profile Picture, and other necessary information.
Booking Information: This includes information about Primary and Secondary Visitors or Other travellers for whom you are making a booking, Travel Date, Trip Duration, Number of Adults, Number of Children, Booking Preferences, and other necessary details to process your bookings.

Payment Information

Payment Information: This includes Payment Method, Card Number, Card Type, Cardholder Name, Card Expiration Date, Billing and Other Necessary Information.

Non-Personal Information

We may collect non-personal information that cannot be used to uniquely identify or contact you. We may collect, use, transfer, and disclose non-personal information for any purposes. This information may be aggregated and used to improve our user experience. Non-personal information includes but is not limited to:

Device and technical information: While using our Services or accessing our Platform we may collect certain information about your device including but not limited to Internet Protocol (IP) addresses, operating system, domain name, browser type, host from which you access the internet, Internet service provider (ISP) you are using, software version, device type, unique device identifier (IMEI) of the mobile device you use, time zone, date and time of visit, pages visited, clickstream and anonymous site statistical data in order to enhance your experience. We make no attempt to link these addresses with the identity of individuals visiting our Platform unless an attempt to damage it has been detected.
Location Information: To provide you with relevant recommendations, personalised content and nearby insights through our location-based services, we may collect your GPS or Wi-Fi based location data when you grant us access to your location. However, you can disable location service in your device settings at any time. Please note that you may not be able to use some features of our Platform if you turn off such location sharing function.

Other Information

Health Information (in exceptional cases only): Information such as your medical certificates, doctor notes, or any other form of health information relative to an individual’s health in relation to the attendance of booked services or your Covid-19 vaccination status and certificate in case you wish to avail of any service for provision of which such Covid-19 vaccination related information is required or want to access your vaccination certificate at a later stage for travel related or any other purpose. We will never process the beneficiary id and other id details contained in the vaccination certificate.
User-Generated Content: This includes images, videos and information shared in reviews, feedback and other user-generated content.
Communications Information: This includes communications between you and our customer support team or between you and our Partners or third-party service providers through chat, email, phone or other means.
Invitations and Referrals: If you invite a friend to our Platform, we will ask you for their email address to send an email invitation. You can also use our contact importer tool to invite a friend or find friends who already use our Platform. We store this information to send invitations, to register your friend if your invitation is accepted, to track the success of our invitation service, and to identify your friends on our Platform.

How We Collect Your Information

Information You Provide to Us Directly:

We collect information that you provide to us directly and voluntarily on our Platform to create an account, make bookings, avail our services, or become our Partner.

Information We Collect Automatically:

We may collect certain non-personal information automatically when you interact with our Platform or use our Services. This includes but is not limited to:

Log Information: Non-personal information collected through cookies, web beacons, or other channels when you interact with our Platform.
Usage Information: Details about how you browse and interact with our Platform, such as pages visited, search terms, and clicked items.

Information We Receive from Other Sources:

Booking Information: We may receive your booking information from our Partners and third-party service providers to process and facilitate bookings.
Accounts Information: If you sign in using third-party services like Google, we may receive Personal Information such as your name, email address, and profile picture.

How We Use Your Information

To help you create, login and manage account.
To help you register and become a Partner.
To provide you with the Services as requested by you.
To process bookings and transactions.
To generate tickets and invoices.
To verify tickets and identity.
To help you earn and redeem loyalty points.
To help you make invites and referrals.
To notify you about the changes and updates.
To contact you when you seek customer support.
To send you important updates regarding your bookings, transactions and other Services through emails, push notifications, messages and other means.
To create records of your interactions with us such as booking and transaction history.
To send you newsletters, special offers, and other promotional and marketing communications about our services. If you do not wish to receive them, you can opt out by clicking the unsubscribe link in the email. However, you will still receive certain transactional and other important emails regarding your bookings and other Services.
To keep records of customer support interactions and added contributions.
To analyse your feedback and reviews to enhance our offerings and assist other users.
For market research and analysis.
To prevent fraud, ensure security and comply with legal and regulatory requirements.
To improve our Services, customer support, functionalities and personalize your experience.

How We Share Your Information

Our Partners and third-party service providers to facilitate & process bookings, and provide necessary Services.
Payment processors to manage and complete payments and other necessary transactions.
Marketing & Advertising Partners for personalized advertisements and promotions.
Legal Authorities if required by law, fraud prevention, or to protect our rights.

Accessing Your Information

While we strive to keep your information accurate and up-to-date there may exist inaccuracies thus, we advise you to review your account information frequently. You can access, correct and update your account information and email preferences at any time through the profile section by logging into our Platform. In cases where we are not the data controller (such as when the Personal Information was collected from or on behalf of our Partners or third-party service providers), we may need to refer you or your request to the applicable data controller instead.

Cookies Policy

Cookies are small pieces of information that are sent to your browser from a web server. Cookies are stored on your device and may include an anonymous unique identifier. When you visit our Platform, we may process certain information transmitted by your device or browser via cookies.

We use cookies and other tracking technologies such as beacons, tags and scripts to collect and track information to improve, personalize, and enhance your experience on our platform. Cookies help us to:

Improve and Personalize Services:

Enhance platform functionality and analyse how our services are used.
Remember your preferences, speed up searches, and tailor content to your interests.
Personalize your experience by retaining details like date and duration selections during the booking process.

Analyse User Behaviour and Site Performance:

Track user activity and interactions to identify trends and improve site navigation.
Measure audience size and optimize user experience by ensuring easy access to information.

Enhance Platform Efficiency:

Improve overall platform performance and ensure seamless browsing and interaction.
Measure the effectiveness of promotions and ads, allowing us to refine future offers.

Deliver Personalized Content and Ads:

Show relevant advertisements or offers based on your browsing behaviour and preferences (if you haven`t opted out of marketing communications).
Optimize ad content by tracking responses and refining marketing strategies.

Assist with Login and Security:

Allow quicker logins by remembering your credentials (only requiring your password).
Ensure the security and safety of your account and our platform.

Types Of Cookies We Use

Essential Cookies:

These cookies are necessary for the core functionality of our Platform. They enable essential features like secure access and the ability to use our services. Without them, some features of the site may not work properly.

Session Cookies: Temporary cookies that maintain your session while navigating our Platform. These cookies are deleted automatically when you close your browser.
Persistent Cookies: These remain on your device after you close your browser, remembering your preferences, settings, and login details for future visits.

Non-Essential Cookies:

These cookies help us enhance your experience, provide personalized content, and analyze platform usage. You can choose to disable these cookies, but doing so may impact functionality.

Functionality Cookies: Recognize you when you return and remember your preferences (e.g., language, region).
Analytical and Performance Cookies: Track user interactions, providing insights into user activity and helping improve platform functionality.
Targeting Cookies: Record your visit, including pages visited and links clicked, for a personalized experience.
Security Cookies: Protect your account and personal information by detecting and preventing fraudulent activity.
Preference Cookies: Remember settings such as language and display preferences for a more personalized experience.
Advertising Cookies: Display relevant ads based on browsing behavior, tracking online activity for personalized offers.

You can control the use of cookies by deleting or declining them, but some features of our Platform may not function properly as a result. Additionally, third parties may place cookies on our Platform, which we do not control.

Retaining Your Personal Information

We will retain your Personal Information only as long as you hold an account with us, use our Services, or for other necessary purposes as outlined in our Privacy Policy. In certain cases, we may retain it longer for legal or regulatory reasons. When no longer necessary, we ensure secure deletion or anonymization.

You may delete your account from the account settings section of our Platform.

Transfer Of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside INDIA and choose to provide information to us, please note that we transfer the data, including Personal Data, to INDIA and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place, including the security of your data and other personal information.

Security Of Information

The security of your information is important to us, and we have implemented reasonable measures to secure your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We advise you to keep your information confidential and comply with any other security procedures. In particular, you should keep your chosen password, booking details, and tickets confidential and do not share them with anyone.

Links To Third-Party Websites

Our Platform may contain links to third-party websites that are not operated by us. If you click a third-party link, you will be directed to their respective site. We have no control over and assume no responsibility for the content or practices of any third-party sites or services, including those who share your information with us. Moreover, any Personal Information you provide on such sites is not covered by this Privacy Policy, and we cannot ensure or warrant the security of any information you disclose on third-party sites.

We strongly advise you to review the Privacy Policy of every site you visit before disclosing any information.

Children’s Privacy

We do not knowingly collect any Personal Information from children under 18 years of age. If we become aware that we have collected Personal Information from a child under 18 years without parental consent, we will take steps to remove that information. If you are a parent or guardian and become aware that a child has provided us with Personal Information, please delete the information from the account section.

However, we can process Personal Information of children if such information is provided by the parent or guardian. For example, we will process Personal Information of children if such information is provided as part of booking or used to avail other Services. Furthermore, if any such information is provided to make bookings or avail other Services by the children below 18 years of age, we believe that it is done with parental consent and under their supervision.

Changes To This Privacy Policy

We reserve the right to modify, update, or change this Privacy Policy at any time, with or without prior notice. If any change in our privacy policy is made, it will be posted here with the new effective date. The changes made will be effective immediately upon posting to this page. You are advised to review this Privacy Policy periodically to stay informed about any updates.

Your continued use of our Platform constitutes your acceptance of this Privacy Policy, as amended or modified or updated. If you disagree with this Privacy Policy please do not use or access our Platform.

Contact Us

If you have any questions about this Privacy Policy, please contact us at Contact@indiatour.ind.in.